NEDCO Urges Customers to Report Billing Concerns for Prompt Resolution
Alimata Bamie, Alimata Bamie, Upper East Region NEDCo, Customer Services Officer, acknowledged that billing errors can occur and encouraged customers to engage with the company to resolve such issues.
The Northern Electricity Distribution Company (NEDCo) has reassured its customers that it is committed to addressing any concerns they may have about their electricity bills.
Alimata Bamie, Upper East Region NEDCo, Customer Services Officer, acknowledged that billing errors can occur and encouraged customers to engage with the company to resolve such issues.
Speaking on the Big Mike Breakfast Show on Thursday, April 3, 2025, Bamie emphasized that NEDCo, as a human institution, is not immune to mistakes in billing.
“There are times when we have genuinely over-billed a customer. We are a human institution, and we can get it wrong sometimes,” she stated.
Bamie explained that errors can arise from meter readings or data entry mistakes. However, she reassured customers that NEDCo has a process to verify complaints and make necessary corrections.
“If we find an error on our part, we correct it and issue the right bill,” she assured.
Additionally, Bamie highlighted that customers with accumulated bills can negotiate installment payment plans with NEDCo to avoid disconnection. She, therefore, encouraged defaulting customers to take advantage of this opportunity to settle their outstanding debts gradually.
Bamie further urged all customers to pay their bills promptly to ensure that NEDCo continues to provide efficient electricity distribution services.
By engaging with customers and addressing their concerns, NEDCo aims to maintain a positive relationship with its customer base and ensure that any billing issues are resolved promptly and fairly.
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